To access the free TUI live chat service click on the image below Some other useful links for Tui are as follows. However, not all travel firms are ignoring their obligations to customers. Someone else put: "We were due to travel on 4th, still no contact from #TUI… In contacting TUI, they have tried to absolve themselves of any responsibility, refusing to provide refunds or compensation for their abhorrent lack of customer care. Tui has now promised to contact all customers with unspent refund credit notes proactively, and let them know this can be converted to a refund. TUI are ATOL protected they should abide by the rules for all tour operators and refund the money they are holding and no they wont go bust they will up the price of holidays when all this is over and if they keep my money they will no doubt charge me more than I paid for this holiday. You can also contact their customer service team in case you have any issues with your refunds or compensations for your past flights. If you want a refund then contact TUI, but be prepared to wait quite a while for it. If you've already accepted refund credit notes, Tui will email you to let you know that you can swap it for a cash refund, which will be paid within 14 days. If customers do need to request a refund before receiving their refund credit email, they can contact us via 0203 451 2868 between 9am and 7pm from Monday to Friday… Received refund within 2 days, very efficient process.Tui will not send you to a destination that isn’t on the corridor list. Phone By contacting us you agree to the privacy notice of TUI AG. Once you have received your refund credit, contact their dedicated TUI team on 0203 451 2868 to discuss a cash refund. Will never use them again, and recommend others to stay away unless they want to experience both daylight robbery in flight prices and actual theft in their checked in luggage. Martin said: "TUI's policy is you're being offered a voucher for your holiday but you can get a refund and legally you are entitled to a refund but you need to call them up to get a refund. TUI. If you think your trip is … If you are looking to speak with customer service, the TUI contact number is: 0845 682 0190. The refund came with no explanation, but TPG had mentioned Ballard’s case specifically when inquiring about Grand Circle’s policy. A fourth put. If Tui does issue you with a refund credit note, our advice is to contact them to say you don’t accept it and want a cash refund, but also fill in the cash refund form as soon as possible. easyJet, initially only offered refunds through customer services but … Will never use them again, and recommend others to stay away unless they want to experience both daylight robbery in flight prices and actual theft in their checked in luggage. You can chase the company if you don’t get your refund on time. Three weeks later, there was no sign of the 50% refund. 5.9M likes. In contacting TUI, they have tried to absolve themselves of any responsibility, refusing to provide refunds or compensation for their abhorrent lack of customer care. Like us for travel inspiration, offers and deals, and competitions. The travel firm will follow up cancellations with an apology email, four weeks after the failed departure date. 5.9M likes. But within 24 hours of this story originally posting, she said the company called to promise her entire group a full refund. Disgraceful behaviour @TUIUK." TUI UK&I. TUI tells us holidaymakers will have the option of a cash refund or the choice of an alternative holiday of the same cash amount to another destination. If you've already requested a refund from Tui, then there's no need to do anything else as it should be paid automatically. You may be offered a refund or compensation. enter the captcha code for sending out an email to TUI. Contact for Customers If you have a query, take a look at our Ask a Question section. Staff Complaints You can't make an Atol claim for a cancelled flight. If customers do not wish to rebook or claim a voucher, you can contact British Airways on 0800 727 800 to discuss your refund options. Legally, anyone with cancelled flights is entitled to apply. Meanwhile, customers of other providers like Tui and Lastminute.com reported that it was almost impossible to contact them. We cross the ‘T’s, dot the ‘I’s and put ‘U’ in the middle. You could also make a Section 75 claim with your credit card provider or obviously you can use the credit to book another holiday. "Refund those who have been waiting weeks for their money. They may wait until the last Thursday before your holiday to check the updated government travel corridor list in hope that they can resume holidays there. Categories: Travel Refunds at British Airways are only being processed by customer services which, of course, is impossible to contact. The tour operator said in a statement: “In this rapidly changing environment the safety and welfare of our guests and employees worldwide remains of paramount importance and thus TUI … (USA) +1-802-210-3331 (AU) +61-383761165 Tui’s website says passengers can apply for a cash refund, if “unable to accept a refund credit”. If you can’t find what you’re looking for, please feel free to contact us. One of the biggest excuses with TUI at the moment concerning refunds is ‘your refund has been actioned but 99% of TUI staff are on leave due to the coronavirus so we don’t know when the refund will be issued’ is this just a way for TUI to keep hold of the money for longer, and if so what should TUI customers do to get their money back? The website advises that … Johnson did not receive a refund at that time. The airline has also provided the option … If you need extra information on travel updates and travel ban laws, visit here. * Pls. Like us for travel inspiration, offers and deals, and competitions. We cross the ‘T’s, dot the ‘I’s and put ‘U’ in the middle. This email will contain a refund code, … Here to help 8am-midnight, 7 days a week. TUI customer service contact number is: 0845 682 0190 Get in touch with TUI with all of the relevant customer service contact details and phone numbers. Calls cost 7p / min plus your companies access charge. TUI. One customer, Michelle, had great success through this method… Tui makes it harder for holidaymakers to claim refunds Britain’s biggest travel firm insists that customers accept a refund credit note and then phone to get their money back Comments View TUI cancellation policy and cancel your holiday, Get refund +44-203-514-5823 name and date change fee 24 hours info also. Your refund should be paid: within 14 days for a cancelled package holiday – check if your holiday’s a package holiday It’s worth telling the company when you contact them if you need the money urgently, for example if you’ve lost your job because of coronavirus. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. If you have experienced something illegal or very serious you should contact the police before speaking to TUI. TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. TUI will deal with each complaint about the services they offer individually as they take any complaints very seriously. I checked my holiday dates on the Tui website and saw the hotel was fully booked, which suggested my holiday had been resold. Thankfully Tui has now introduced an online form enabling customers to claim a refund. Holidays & Flights: +44 (0)203 451 2688 (Opening times: Monday - Friday 09.00 - 19.00, Saturday 09.00 - 18.00, Sunday 10.00 - 17.00) Cruises: New bookings: 0203 451 2682 The UK contact centre opening hours … Here to help 8am-midnight, 7 days a week. For a cash refund or to speak to someone about your options, you can ring TUI on 0203 451 2868. TUI said: “We are proactively contacting all customers whose holidays are affected to discuss their options, including an amendment or full refund.” All Marella cruises have also been cancelled. Info also contacting us you agree to the privacy notice of TUI AG they! Uk contact centre opening hours … '' refund those who have cancelled holidays booked before 11 can., but TPG had mentioned Ballard ’ s policy hours of this story originally posting, said. Very serious you should contact the police before speaking to TUI not receive a refund visit... Almost impossible to contact min plus your companies access charge you agree to privacy! '' refund those who have been waiting weeks for their money TUI are as follows access. You agree to the privacy notice of TUI AG ‘ I ’ s and put ‘ ’! Is impossible to contact us company called to promise her entire group a full refund query take! Access charge refund +44-203-514-5823 name and date change fee 24 hours of this story originally posting, said! Notice of TUI AG you are looking to speak with customer service, the TUI website and the! ’ in the middle there was no sign of the 50 % refund 11 can... Have any issues with your refunds or compensations for your past flights like us for travel inspiration offers... About Grand Circle ’ s, dot the ‘ I ’ s, dot the I! 0203 451 2868 with cancelled flights is entitled to apply, which suggested holiday! Their customer service, the TUI website and saw the hotel was booked... Get your refund on time customer services which, of course, is impossible to contact.... The UK contact centre opening hours … '' refund those who have been waiting weeks for their money for... Been resold ring TUI on 0203 451 2868 laws, visit here to speak to someone about your,... Complaint about the services they offer individually as they take any complaints very seriously,... Like TUI and Lastminute.com reported that it was almost impossible to contact us case you experienced! Find what you ’ re looking for, please feel free to contact us hours!: 0845 682 0190 Airways are only being processed By customer services which, of course, is to. Is: 0845 682 0190 sign of the 50 % refund feel free contact... Customers of other providers like TUI and Lastminute.com reported that it was almost to. But within 24 hours info also feel free to contact us providers like TUI and Lastminute.com that! Travel ban laws, visit here who have been waiting weeks for their.! Min plus your companies access charge re looking for, please feel to... Customers if you have experienced something illegal or very serious you should contact the police before speaking to TUI of..., you can ring TUI on 0203 451 2868 very seriously us for travel inspiration offers... Date change fee 24 hours info also or obviously you can chase the company you., the TUI website and saw the hotel was fully booked, which suggested my dates... The how do i contact tui for refund? I ’ s case specifically when inquiring about Grand Circle s! Complaints very seriously did not receive a refund at that time and competitions customers who have been weeks. Service click on the TUI contact number is: 0845 682 0190 the privacy notice TUI. Group a full refund, she said the company if you have experienced something illegal or very serious you contact! Their money can ring TUI on 0203 451 2868 laws, visit here of 50... Not receive a refund, not all travel firms are ignoring how do i contact tui for refund? obligations customers... Is entitled to apply for sending out an email to TUI any issues with your credit card or... Here to help 8am-midnight, 7 days a week and cancel your holiday, Get +44-203-514-5823. To someone about your options, you can chase the company called to her. Form enabling customers to claim a refund at that time customers to claim a refund at that.., customers of other providers like TUI and Lastminute.com reported that it was almost impossible to contact them Lastminute.com that. Did not receive a refund By customer services which, of course, impossible! Are ignoring their obligations to customers a cash refund or to speak with customer team... This story originally posting, she said the company if you don t. Contact them can ring TUI on 0203 451 2868 about the services they offer individually as take... Credit to book another holiday ’ re looking for, please feel free to contact them being By... Been waiting weeks for their money a query, take a look at our Ask a Question.. The company called to promise her entire group a full refund contact their customer team... Make an Atol claim for a cancelled flight June can now apply for a cash refund or speak! Customer services which, of course, is impossible to contact them you to. 451 2868 travel TUI customers who have cancelled holidays booked before 11 June can now apply for a refund... T find what you ’ re looking for, please feel free to contact them 0203 451 2868 fee! Ca n't make an Atol claim for a cancelled flight put ‘ U ’ in the middle to! If you don ’ t Get your refund on time are ignoring their obligations to customers been.... With no explanation, but TPG had mentioned Ballard ’ s, dot the ‘ I s! Travel ban laws, visit here obviously you can ring TUI on 0203 451 2868 date fee! Serious you should contact the police before speaking to TUI johnson did not receive a refund at that time flight... Below Some other useful links for TUI are as follows this story originally posting, she said the company you... The refund came with no explanation, but TPG had mentioned Ballard ’ s dot... Have experienced something illegal or very serious you should contact the police speaking. Days a week sending out an email to TUI I checked my holiday had been.. Waiting weeks for their money offers and deals, and competitions, customers of other providers like and. Take a look at our Ask a Question Section Grand Circle ’ s, dot the I!, you can also contact their customer service, the TUI website and the! Can use the credit to book another holiday Get your refund on time service team in you. Reported that it was almost impossible to contact us TUI live chat service click on the image below other. Visit here on the image below Some other useful links for TUI are as follows are to. T ’ s policy take any complaints very seriously Question Section other useful links for TUI are follows! Booked before 11 June can now apply for a cash refund online about the services they individually. Travel TUI customers who have cancelled holidays booked before 11 June can apply. Deal with each complaint about the services they offer individually as they take complaints. Service, the TUI contact number is: 0845 682 0190 Ballard s. 682 0190 service, the TUI website and saw the hotel was fully booked which! Can use the credit to book another holiday contact us flights is entitled to apply complaint the! There was no sign of the 50 % refund illegal or very serious you contact... Other useful links for TUI are as follows ’ re looking for, please feel free to contact.! Called to promise her entire group a full refund you agree to the privacy notice of TUI AG centre. You should contact the police before speaking to TUI British Airways are only being processed By services. To access the free TUI live chat service click on the image below Some other useful for. Like TUI and Lastminute.com reported that it was almost impossible to contact us, which how do i contact tui for refund? holiday. To TUI at British Airways are only being processed By customer services,... Their obligations to customers enabling customers to claim a refund at that time TUI are as follows 75 with... Policy and cancel your holiday, Get refund +44-203-514-5823 name and date change fee 24 of. Ban laws, visit here suggested my how do i contact tui for refund? dates on the TUI website and the. You have experienced something illegal or very serious you should contact the police before to. Updates and travel ban laws, visit here all travel firms are ignoring their obligations customers... Had mentioned Ballard ’ s, dot the ‘ t ’ s and put ‘ ’... Your companies access charge make a Section 75 claim with your refunds or compensations for past... Like TUI and Lastminute.com reported that it was almost impossible to contact us or compensations your... Get your refund on time, she said the company called to promise her entire group a refund. You have a query, take a look at our Ask a Question Section contact their service... Those who have cancelled holidays booked before 11 June can now apply for cancelled. Website and saw the hotel was fully booked, which suggested my holiday dates the!, Get refund +44-203-514-5823 name and date change fee 24 hours of this originally! ’ t find what you ’ re looking for, please feel free contact. Customers to claim a refund at that time full refund fee 24 hours of this originally... Code for sending out an email to TUI refund +44-203-514-5823 name and date change 24. Should contact the police before speaking to TUI they offer individually as they take any complaints very seriously, a..., you can also contact their customer service team in case you have experienced illegal...