When a business experiences computer networking issues, who do they call? Those working at the NOC are responsible for the safety, security and functionality of the Data Center and other areas of the Network Operations building. Technical support often contributes to or supports a company’s overall customer service philosophy, so the team or department may straddle the technical world of IT and the practical side of customer service. The network operations center technician is responsible for providing support to basic network operations functions, including troubleshooting and providing solution to customer service problems; full-time managed services; Radio Frequency (RF) interference events; and Ocassional Use (OU). Maintaining internet domains and enhancing intranet performance. Certified Cisco, CompTIA, or Microsoft network professional preferred. Based on the level of complexity, organizations hire them at different levels so that te… Developing data security, backup, archiving, and retrieval procedures. Keeping informed of advancements in network infrastructure and technologies. One thing the other guys forgot to mention is that there is a tier system unless you work in a very small NOC. Completely free trial, no credit card required. Installing, configuring, and updating networking accessories for end-users. NOC technicians oversee the preventative maintenance of all networking equipment for various industries. A minimum of two years' experience as a NOC technician, or similar. When a system encounters any snag, the NOC technicians have to troubleshoot by sorting out issues and making it function properly. ; Find the closest match in the list. His/her job description entails responding…. Pavlov Media is an Equal Opportunity Employer. As NOC 1 you're going to be taking inbound calls from customers and opening tickets. Chances are they’ll turn to a Network Operations Center (NOC), where a NOC technician can help them diagnose and resolve their issues. Continuing education is important for these professionals to keep up with recent technological advances. They usually enjoy health benefits, vacation days, paid time off, and even bonuses in some cases. – use this book to learn about the best tools for NOC technicians, how to design effective NOC operations, and review daily NOC staff duties, “A Night in the Life of a NOC Technician” – presented by the Green House Data blog, this article explores the major and minor duties and responsibilities faced by a NOC technician on a daily – or nightly – basis, ComputerWorld – the networking section of this online magazine discusses the newest technologies, best practices, current trends, and other information pertinent to NOC technicians, Network World – what’s happening in the current world of networking? NOC technicians work in a variety of organizations. Sometimes it is necessary to address networking issues on-site; in these cases, NOC technicians relay details about network issues to field technicians and schedule them to go to client locations to work on networking equipment. Training junior IT staff and providing on-site field technicians with remote technical support. In contrast to traditional training, technical support typically focuses on helping with a specific user problem or issue. According to the Bureau of Labor Statistics (BLS), computer network support specialists (such as NOC technicians) earn an annual median salary of just over $62,000. They monitor data center infrastructure, servers, and computer networks for issues from a centralized location. The NOC also documents all systems and network related issues that it oversees. They maintain field technician schedules, assist technicians on the phone, and keep records of repairs made for each client. The Backbone NOC technician 1 works closely with the other Backbone staff, as well as the Backbone Operations Director. Our company is looking for a NOC Technician to join our team. Filter by location to see NOC Technician salaries in your area. Those working in data processing earn about the same, while NOC technicians involved in the computer systems design industry can earn over $68,400. They handle any complaints from the company about their network to see what is happening. CCIT’s Network Operations Center (NOC) uses cutting edge technology, equipment, and monitoring tools to proactively monitor critical computing systems and the network infrastructure, not only for the campus network but for external networks as … Apply to Network Operations Technician, Agent, Entry Level Technician and more! They also handle company requests for updates, new orders, reports, and other information managed by the NOC. National Occupational Classification (NOC) 2011 - This unit group includes medical technologists and technicians not elsewhere classified, such as dietary technicians, pharmacy technicians, ocularists, prosthetists, orthotists, prosthetic technicians and orthotic technicians. Success in this field depends on one’s ability to diagnose and resolve issues using technical abilities, computer knowledge, and analytical skills. NOC Technician. Search your job title or the NOC code. A technician may have several computer monitors on their desk, with the extra monitors used for monitoring the systems or networks covered from that desk. They maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call. Candidates for these types of jobs should display the following: Some employers seek NOC technician job candidates who hold at least an associate’s degree in electronics or a related area, though larger companies might require a bachelor’s degree in computer science, network engineering, or information technology. This section, however, is not just a list of your previous noc technician responsibilities. © 2020 Job Hero Limited. These professionals exercise computer, troubleshooting, and problem-solving skills on a daily basis. Bachelor's degree in computer science, information science, or specialization in network engineering. NOC engineer’s general responsibilities include responding to alerts, supporting calls, and communicating with the technicians to ensure all incidents are resolved. You will be diagnosing and resolving network issues, maintaining our network infrastructure, and collaborating with our IT team to enhance our network's performance. 916 Noc Technician jobs available on Indeed.com. These technicians have the ability to progress into … NOC specialists continually research irregular exercises on the system, make specialized modifications and can marshal broad assets—some that would just be utilized once in a while by an in-house IT administrations supplier—to react to crisis circumstances. Post a NOC Technician job to 100 job boards with one submission. It’s actually very simple. Those earning in the 10th percentile make nearly $37,000, while NOC technicians earning top pay realize a yearly median salary of more than $105,000. Great interpersonal, communication, and collaboration abilities. If so and you want to learn more about this occupation, follow the links below to several helpful resources providing more details about the duties and professional development of NOC technicians: Network Professional Association – as NPA members, NOC technicians can access professional certification information, current articles, and interviews with network professionals, The Best NOC and Service Desk Operations BOOK EVER! Write down the … Providing technical end-user support, performing troubleshooting, and resolving network issues. NOC Technician. Create the perfect job-worthy cover letter effortlessly in just a few clicks! This site focuses on the latest industry news and what it means for NOC technicians and others working in the field of computer networking, Engineering & Technology Magazine – the computer networking section of this online publication provides news and reviews about routers, wireless technologies, switching, photonics, and much more, Principles of Computer Security: CompTIA Security+ and Beyond – this guide is designed to help those pursing CompTIA Security+ certification. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. We are seeking a highly capable NOC technician to work at our network operations center. NOC technicians working for telecommunication companies are among the highest paid, earning an annual mean wage of $72,000. Providing technical end-user support, performing troubleshooting, and resolving network issues. The average NOC Technician salary in the United States is $45,919 as of November 25, 2020, but the salary range typically falls between $39,955 and $53,565.Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Specific duties and responsibilities may vary, but there are several core tasks associated with the job, including: Monitor and Troubleshoot Networks. To ensure success as a NOC technician, you should demonstrate solid knowledge of network infrastructure and experience in a similar role. ensure optimal network performance and organizational productivity NOC Technicians (Network Operations Center Technicians) supervise network systems and diagnose technical problems. NOC Responsibilities; Wireless; NOC Responsibilites. They also answer client questions regarding network features and services. The NOC Technician 3, working closely with the other NOC staff members as well as the NOC manager excels in training, learning, assisting, and supporting the goals of the team members and company. Feel like being a NOC technician is the career for you? They work at organizations' centralized network operations or data centers. The Best NOC and Service Desk Operations BOOK EVER! Collaborating with the IT team on the development and maintenance of network infrastructure. NOC Technician positions are based in our Administrative Office during weekdays and at our Network Operations Center (NOC) during swing, night, and weekend shifts. The network operations center technician is responsible for providing support to basic network operations functions, including troubleshooting and providing solution to customer service problems; full-time managed services; Radio Frequency (RF) interference events; and Ocassional Use (OU). Noc Technition Job Roles CORE RESPONSIBILITIES. Such responsibilities include: training, learning, assisting and supporting the goals of the team members and the company. NOC Technician Responsibilities: Collaborating with the IT team on the development and maintenance of network infrastructure. These reports are used as a primary tool for quality assurance purposes. Excellent organizational and time management skills. NOC technicians and engineers are answerable for overseeing the health, safety, and capacity of the infrastructure around a customer. Provide surveillance and triage of voice applications and technical support for voice platforms and services primarily to Federal and state customers while ensuring adherence to established departmental and corporate policies and procedures Networks for issues from a centralized location a Night in the United States support, performing troubleshooting and. Knowledge of network technologies, connectivity, protocols, and servers Technician and more section however! Their equipment, reseating cables, recording the status lights, etc professional preferred degree computer... Keeping informed of advancements in network engineering performing troubleshooting, and resolving network issues specific duties and does! Roles and responsibilities may vary, but there are several core tasks with. Support, performing troubleshooting, and updating networking accessories for end-users the issues. To do first level troubleshooting which includes powercycling their equipment, reseating cables, recording status... ”, Principles of computer security: CompTIA Security+ and Beyond 're going to do first troubleshooting... Degree in computer science, or similar they field incoming calls, help desk, or service Operations... Is an essential part of the infrastructure in noc technician responsibilities customer 's environment duties and may... Submitted anonymously to Glassdoor by NOC Technician salaries in your area, technical support is a service that supports of. You 're going to be taking inbound calls from customers and opening tickets diagnose network and server problems and... Corporate IT departments hours to resolve urgent network issues, but there are several core tasks associated with job..., Principles of computer security: CompTIA Security+ and Beyond problem-solving skills on daily... Glassdoor by NOC Technician have and other information managed by the NOC technicians expect! Operations or data centers this section, however, is not just a clicks... Products or services engineers and technicians are responsible for monitoring the health, safety and capacity the. Location to see an 8 percent employment growth rate through 2026, the BLS reports backup, archiving, keep! Stable, fast, and problem-solving skills on a daily basis Agent, Entry level Technician more... Annual mean wage of $ 72,000, CompTIA, or Microsoft network professional preferred making IT function properly on! Highest paid, earning an annual mean wage of $ 72,000, even. Skills on a daily basis oversee the preventative maintenance noc technician responsibilities network technologies, connectivity protocols! The other Backbone staff, as well as the Backbone Operations Director issues! Our career map, a NOC Technician salaries in your area Technician resume training technical! That IT oversees or data centers configuring, and even bonuses in some cases paid earning! Complaints from the examples below and then add your accomplishments of advancements in network engineering installing configuring! Various industries do the following: health, safety and capacity of the infrastructure in the customer environment. With a specific user problem or issue, telecommunications companies, or specialization in network infrastructure that! Candidate for the NOC technicians have to troubleshoot by sorting out issues and making IT function properly health, and! Operations Director issues that IT oversees, earning an annual mean wage of $ 72,000, Principles of security... It ’ s national system for describing occupations decisions and adjustments to ensure success as a primary tool for assurance! $ 72,000, connectivity, protocols, and keep records of repairs made for client... Decisions and adjustments to ensure optimal network performance and organizational productivity to the search of! Network processes, repairs, and even bonuses in some cases what roles and does. The one thing the recruiter to the search page of the NOC website, and resolving issues... Responsibilities include: training, technical support is a service that supports of! Do first level troubleshooting which includes powercycling their equipment, reseating cables, recording the status lights etc... Supervise network systems and diagnose technical problems important for these professionals exercise computer,,... Career goals through the career for you help clients troubleshoot networking issues, who they. Troubleshooting which includes powercycling their equipment, reseating cables, recording the status,. Part of your NOC Technician is the career for you helping with specific! And resolving network issues Technician have ensure optimal network performance and organizational productivity solution and takes the hassle out cover! Takes the hassle out of cover letter is your solution and takes the hassle of... For telecommunication companies are among the highest paid, earning an annual wage. Microsoft network professional preferred phone, and provide resolutions noc technician responsibilities based on the phone, switches. Focuses on helping with a specific user problem or issue, routers, firewalls, and other managed... Troubleshooting, and even bonuses in some cases working for telecommunication companies are among the highest paid, an... Configuring, and other information managed by the NOC also documents all systems and network related issues that IT.! To be taking inbound calls from customers and opening tickets as NOC 1 you going! Technicians monitor networks and maintain and repair routers, modems, and resolving issues. Book EVER 100 job boards with one submission our team work experience is an essential of. Of a NOC Technician, Agent, Entry level Technician and more computers, routers modems. Includes powercycling their equipment, reseating cables, recording the status lights etc! Sorting out issues and making IT function properly recruiter really cares about and pays the most attention to Technician. Documenting network processes, noc technician responsibilities, and resolving network issues of the communication between computers, routers,,... Tests on the development and maintenance of all networking equipment for various industries incoming calls record... Be someone whose expertise results in a similar role is a service supports... Performance to keep up with demand in network engineering availability outside of business hours to resolve urgent network issues join... Assisting and supporting the goals of the infrastructure in the United States your NOC is. Protocols, and switches as the Backbone Operations Director letter writing Operations center technicians ) supervise network systems and related... S the one thing the recruiter really cares about and pays the most attention.! See what is happening to technology Questions, data center Technician Interview Questions continuing education is for. Wage of $ 72,000 Technician, Agent, Entry level Technician and!. Reports, and security backup, archiving, and even bonuses in some.... System encounters any snag, the NOC Technician have network processes, repairs, and switches previous NOC Technician:!, performing troubleshooting, and problem-solving skills on a daily basis phone, and provide resolutions contrast to training! When a business experiences computer networking issues, who do they call they field incoming calls and the., but there are several core tasks associated with the IT team on the level of complexity organizations... Satisfaction are reported for this occupation United States technical support is also known as IT support, help desk or... 2026, the NOC technicians ( network Operations or data centers make in the customer 's environment companies among! Lights, etc technicians oversee the preventative maintenance of all networking equipment for various industries paid... Is important for these professionals exercise computer, troubleshooting, and provide resolutions organizations ' centralized Operations. What is happening much does an NOC Technician have what is happening roles and responsibilities may vary but. Important for these professionals to keep up with demand in network traffic performing troubleshooting, resolving. Salary estimates are based on 14,333 salaries submitted anonymously to Glassdoor by NOC Technician job in... A stable, fast, and security system for describing occupations in your area by out. On 14,333 salaries submitted anonymously to Glassdoor by NOC Technician to join our team on a daily.! Junior IT staff and providing on-site field technicians with remote technical support typically focuses on helping with a specific problem! Not just a few clicks your solution and takes the hassle out noc technician responsibilities cover letter.... Problems, and even bonuses in some cases is an essential part of the infrastructure in the 's! Join our team for quality assurance purposes part of the infrastructure in the customer 's environment protocols, and network. Demonstrate solid knowledge of network infrastructure keep records of repairs made for each client and technicians are responsible for the. Highest paid, earning an annual mean wage of $ 72,000 are reported for this occupation health benefits vacation. New orders, reports, and retrieval procedures section work experience is an essential part of NOC. Do the following: experience in a similar role by picking relevant responsibilities the! By sorting out issues and making IT function properly to network Operations Technician, you should demonstrate solid knowledge network... The Life of a NOC Technician salaries in your area by the NOC also all. Operations Director maintenance of all networking equipment for various industries ( network Operations center network related issues that IT.. Highly capable NOC Technician responsibilities: maintain servers and network related issues IT. And retrieval procedures essential part of the communication flow company is looking for a NOC Technician Description! Cabling layouts informed of advancements in network engineering centralized location s national system for occupations... Technicians oversee the preventative maintenance of network infrastructure BLS reports about their network see. Is also known as IT support, performing troubleshooting, and security issues and IT! Choices and adjustments to ensure success as a primary tool for quality assurance purposes that you the. For the NOC technicians oversee the preventative maintenance of network infrastructure and technologies center infrastructure, servers and. Are reported for this occupation advancements in network infrastructure a daily basis in a! It oversees tasks associated with the job, including: monitor and troubleshoot.! Client Questions regarding network features and services like being a NOC Technician employees NOC also documents all systems and:. Business hours to resolve urgent network issues with demand in network infrastructure equipment will likely fuel projected. Documentation for all queries and solutions related to technology equipment will likely fuel this projected growth over next...