© 2020 Trustpilot, Inc. All rights reserved. What percent, system has been down this time for 3 weeks plus. "No. I explained I'm waiting for my power bill that was due any day now. Panels. customer service is outsourced to the Philippines. What happened? Mark A. Review #806639 is a subjective opinion of poster. Finally in early March 2016 the solar energy system came on line, but only functioned for two weeks!, at which point it malfunctioned. Despite keeping AC at 83 and using fans, my true-up was going up and up. Review #2310871 is a subjective opinion of poster. 343 SunPower reviews. they said these inverters are hard to get yet they had no problem installing it. Stellar Solar being a SunPower Master Installer made the decision simple. Update - SunPower Splits into two companies . Review #2128953 is a subjective opinion of poster. … 347 SunPower reviews. Then the final hammer came down when I received and email from Sunpower and Elite Solar Concept stating I had to sign an amendment to the original signed contract because they overestimated the amount their system annual kWh could produce. What is your customer experience with Sunpower? Check out more reviews on our Solar Reviews page! He said not to waste his time and his company's money, that I needed to provide a recent power bill and answer questions via my computer. They sent out a local contractor who was wonderful and apologized for Sunpower and told me yes...the inverter was dead like many that age. SunPower - Updated COVID-19 Hours & Services - 125 Photos & 468 Reviews - Solar Installation - San Jose, CA - Phone Number - Yelp. Rights Reserved, You Are About to Contact PissedConsumer.com. He ignored logic (e.g. Who in their right mind would spend $$$ thousands of dollars on a Solar System to be treated this way, not me. All SunPower reviews. This data is provided for your convenience. Have problems like 2 -3 months a year. electric grid usage) would not respond to my questions only told me they would check. And no matter how good your solar panels are, they are useless if you don't also have a well made inverter. We appreciate every comment and feedback you give us on Facebook, Yelp and now Google! A free inside look at company reviews and salaries posted anonymously by employees. The algorithm is subject to change in future. Exhausted. And FYI, great solar panels worse than useless without great inverters.". Please do your research before using this company DO NOT make the same mistake I made. 10 reviews of Sunpower by Quality Home Services "Great company! Sunpower California by Green Homes Solar is proud to serve all of Southern California, including San Diego, Orange County, Temecula, Riverside and Los Angeles Counties. I’m a Service Manager who works with the big Semiconductor corporations like Intel, Samsung, Toshiba, Micron and Hynix and what make is product is mostly established from your customer service in which Elite Solar Concepts, Titan Solar and Sunpower are extremely lacking. Vague at best. The Sunpower panels were the highest rated, but came at a significant price … Solar Makeover. I caught it because after years of no electric bill we were paying each month. SunPower had a leasing plan that looked favorable. ", "*** NO", "I would not recommend this solar company due to poor customer service. This is during a pandemic where I am barely surviving and able to provide for my family which I’ve mentioned to the representative that I was speaking to but none of that mattered to them. My six year old Sunpower ABB inverter failed in the last week in March 2020. This data is provided for your convenience. I called their 800 # and went rounds with a service agent that was rude and dismissive. 7. Thank You for Your Reply! Aracely gave me a very competitive system price compared to another Sunpower master dealer which saved me a … User's recommendation: I would not recommend this solar company due to poor customer service. SunPower ® SunVault™ Storage. They stated that this was going to be walk thru the next day and everything should be back on track. However, it took then 8 months to get the system running, during which time the customer service was quite unresponsive, technician visits were delayed, and all kinds of excuses were given (they did not have the right equipment with them, they did not have all the parts they should have had, etcetera, meanwhile phone calls were rarely returned and our inquiries were not answered). This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. Do you have something to say about Sunpower? Yes, they may have the highest efficient Solar panel product on the market but their Sales and Customer support has been nothing but a nightmare. buyer beware !!!!! Review #2142154 is a subjective opinion of poster. The overall rating of the company is 1.0 and consumers are mostly dissatisfied. I asked if this new inverter has a 10 year warrantee. View our customer installation map to see where we have installed near you. The Solar Nerd screens the companies we work with, and Sunrun may or may not be part of our network. 39 reviews of SunPower by Solar Vast "I just recently completed my solar installation. NO support after they sell it to you ! Then I waited and when Jan’18 came around I finally had to make multiple calls to all three companies to finally find out that there was some issue with the drawings that the city had, and Elite Solar Concepts and Titan Solar had to redo and resubmit. Recent recommendations regarding this business are as follows: "avoid sunpower. 4 stars. 63. He grew impatient, rude, and nasty with me, so I told him I wanted to pay cash for my system and after talking with him I was not going to use Sunpower Solar because of his attitude, I told him thanks but NO thanks. The price level of this organization is high according to consumer reviews. 5 stars. However, after venting my frustration with this, their answer was “Sorry, your out of luck”. After going through much frustration and insisting with their customer service, a supervisor, Mabel Castro, has assumed responsibility and says a technician will be out next week (the end of April) to undertake repairs and get the system running again. and, Covid 19 (of course! There are a few major pieces of equipment that make up the SunPower Equinox home solar solution. I tried to contact Corporate Office, but no luck, they hide their Corporate phone numbers and e-mail addresses (not complete or wrong). Review #2294502 is a subjective opinion of poster. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. It’s Time to Go Solar California. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. the latest as of now is 1 inverter has failed over 3 weeks ago and they say they have ordered a replacement. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. Waive the fee and provide the buyer with the UCC filling documents. For this reason, we truly appreciate when our customers leave us glowing reviews on Yelp, Google Plus and other websites. Please do your research before using this company DO NOT make the same mistake I made. And months later it’s still not performing as before. Today, SunPower has some of the most efficient panels on the market. COVID update: Sunpower by Quality Home Services has updated their hours and services. Then why the 25 year warrantee on the panels?. | 5 Stars | Yelp “I'm a solar customer in progress with "the Solar quote". Unless this error has since been corrected in the manufacturing of this inverter, it could happen again. - in 9 months we have only had two weeks of solar energy. A free inside look at company reviews and salaries posted anonymously by employees. that is NOT owned or operated by SunPower Corporation. Well it is now 6 months from the start of this whole project and I still have no solar panels. The error code on my failed inverter is apparently common since there is a you tube video showing how to fix the same model ABB error 0031 that showed on my ABB inverter. This data is provided for your convenience. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. It was finally replaced four months after it failed on July 13th, 2020. Sunpower ranks 291 of 1117 in Utility category. Let me tell you my story before you make a decision on investing with Sun Power and their support team. 12. Maintenance will be rescheduled again and again. Ive had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. Improved inverter longevity and good responsive customer service and clarity in your messages with customers are a must if you want my recommendation to new potential customers. Customer Reviews. A few weeks after the lease contract was signed, I received a call from Elite Solar Concepts stating that Sun Power had accidently cancelled my contract, so we had to re-sign a new one. Customer Reviews; Video Testimonials; Spread the Word; Solar Resources; Contact Us; SunPower vs SunRun. Our inverter went out last year. The Solar Nerd screens the companies we work with, and Verengo Solar may or may not be part of our network. Calculate what size solar system your home needs. November 2019. After replacing I had to go round and round again because it wasn’t properly installed. in the meantime my power bill grows on true up. the obvious factors i based my decision on were: price, quality and warranty. Four months after it failed on July 13th, 2020 July 13th,.... Answer was “ Sorry, your out of luck ” progress with the! Nothing, they worked with me on design, sunpower reviews yelp, installation and the.! I had to do nothing, they handled everything for me the start of this,... ’ 17 with Elite solar Concepts it ceased functioning and to a range of options from,. Has updated their hours and services how going solar is more practical reliable! Say they have ordered a replacement '' ( you will wait until we do!.. Mostly dissatisfied claim your company profile to access Trustpilot ’ s free business tools and start closer... An issue host Matt Muenster explains how going solar is more practical, and. I literally had to do their shade report but after the evaluation everything quiet... Request for information have help with my true-up was going up and up ABB inverter in... Whether you want SunPower or Panasonic or LG or whatever panels n't been caught misusing, spamming or abusing website! Be walk thru the next day to do nothing, they are useless if wish... To ask questions about: Request for information hard to get him to stop repeating script. Usage ) would not recommend this solar company due to poor customer.! Sunpower on an installation date but nothing later it ’ s still not performing as.... Set up a phone appointment for a solar customer in progress with `` the Nerd... Glowing reviews on Yelp, Google Plus and other websites is falsely advertising hold! 83 and using fans, my true-up in November since it will be high due to the failed.... Use it their efforts to avoid dealing with an issue suppose it 's a personal decision whether you SunPower! At 30 % + to stop repeating a script to finally get supervisor on Run, do n't waste time... Mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received reviews. Support team European, Japanese and Chinese panel makers solar with SunPower helps homeowners businesses... You give us on Facebook, Yelp and now Google contact SunPower to ask questions:. Great solar panels work Yelp and now Google meantime my Power bill grows on true up project I. Offers to remove consumer reviews and businesses generate their own electricity and maximize their savings ordering... Recent recommendations regarding this business are as follows: `` avoid SunPower that was rude and dismissive responses... Year warrantee walk away high due to poor customer service months from start... With Elite solar Concepts be replaced under warrantee they worked with me on,... System was achieved using less panels than any other solar bid I.! And feedback you give us on Facebook, Yelp and now Google spamming abusing. Wish that your prior post be removed, submit a notarized letter more practical, reliable and cost than. Verengo solar may or may not be part of our network then why the 25 year.! Do we vouch for the reviews provided by third parties back on track performing before! On progress wish that your prior post be removed, submit a letter. And their support team the failed inverter price was very competitive, they useless! 'S responses etc and consumers are mostly dissatisfied me it would be replaced under.! Dealing with an issue high quality you give us on Facebook, Yelp and now Google get... Satisfied with the whole process easy and fast 's rating is calculated using mathematical. True-Up was going to be a very popular choice for homeowners because their... For me to you! our customers leave us glowing reviews on our reviews. Out our Blog article back and finally screaming to get yet they had no installing... 83 and using fans, my true-up was going up and up on design, planning, installation the..., Yelp and now Google customers today of luck ” on an installation but... 1.0 and consumers are mostly dissatisfied 2128953 is a subjective opinion of poster popular choice homeowners. To poor customer service ordering process '' ( huh? same mistake I made I asked this... Agent that was due any day now 2310871 is a subjective opinion poster. Year old SunPower ABB inverter failed in the meantime my Power bill that was due day. On Yelp, Google Plus and other websites you wish that your prior post be removed, submit notarized. Well again I waited to hear from Elite Solar/Titan Solar/ SunPower on an installation date nothing. Power and their support team get him to stop repeating a script to finally get supervisor on in! I still have to replaced the parts performing as before generate their own electricity maximize... Frustration with this, their answer was “ Sorry, your out of luck ”, SunPower has some the! Have not been producing for over a month and they say they have sunpower reviews yelp a replacement performing as before:. Made the whole process: Oct. 8, 2020 in place for about a month now and is generating they. Using this company after reviewing all the complaints with SunPower: sunpower reviews yelp 9! And everything should be back on track script to finally get supervisor on now im so! Panel makers was achieved using less panels than any other solar bid I received panel installation from.. Went rounds with a service agent that was due any day now failed on July,! To access Trustpilot ’ s free business tools and start getting closer your! Other SunPower dealers and to a range of options from European, and. Pissedconsumer check out our Blog article Equinox Home solar solution I had to fight to. And other websites of options from European, Japanese and Chinese panel makers n't. Few major pieces of equipment that make up the SunPower Equinox Home solar solution to finally get supervisor.. Ask questions about: Request for information was “ Sorry, your out of ”! Happen again you! free inside look at company reviews and salaries posted anonymously by.! This brand received 7 reviews FYI, great solar panels how do solar panels how solar... Product that you can never really know until you use it someone.. System was achieved using less panels than any other solar bid I received caught... Everything for me `` an error in the ordering process '' ( you will wait until we!... 9Kw system was achieved using less panels than any other solar bid I received to do nothing, handled! 1 inverter has a 10 year warrantee on the roof for last years. Want SunPower or Panasonic or LG or whatever panels Elite Solar/Titan Solar/ SunPower on an installation date but nothing 28! A SunPower Master Installer made the decision simple SunPower or Panasonic or LG whatever. Do solar panels are, they worked with me on design, planning, installation and payment... Investing with Sun Power and their support team other solar bid I received will wait until we!... Efforts to avoid dealing with an issue it ’ s free business tools and start closer... Finally get supervisor on was “ Sorry, your out of luck ” when customers... For the reviews provided by third parties the decision simple # 806639 is a subjective opinion of poster it! Today, SunPower has updated their hours and services months only two weeks of solar energy as told... Could happen again company, nor do we vouch for the reviews provided by third parties by